All orders are shipped by DHL. We hold all checks for 15 days before shipping out your order.

We have a 7 day unused exchange/return policy on all our merchandise. You will need to contact us by phone/e-mail within seven days of receiving your order for all exchanges/returns for unused merchandise ONLY.

Before returning any package please be sure to check the following things:

1. All items should be packaged in the original packing.
2. Shipping charges are to be paid by the customer.
3. Your authorization number should be written on the top of the box above the shipping label. We do not accept any packages at our P.O. Box Address and we hold the right to refuse all boxes without an authorization #.
4. Please review the terms and conditions below before sending any merchandise to us.
5. All Authorized returns must be received by us within 2 weeks.

To get your return authorization number and return address, please call or e-mail us at tackman@tack-wholesale.com within seven days of receiving your order with the following information.

Item:
Date Purchased:
Order #:
Payment Method: Check/PayPal/MO/Credit Card
Date You Received This Order:
Reason for Return/Exchange:
Used or Unused:
Items to be Exchanged:

Terms and Conditions

All merchandise returned and found to be used is destroyed and no refund or exchange is issued. All merchandise without its original packing or tags will be be charge a 20% restocking fee.

Due to the holiday season, customers who bought items for gifts have until December 31st to contact us for a return or exchange.

All Horse Clothing: No returns or exchanges on Horse Clothing.

Western Boots: There will be a $15.00 restocking fee for all western boots returned for a refund. Original Boot Box must be returned UNmarked and UNdamaged. Additional $5.00 will be charged for any Marked or boxes that Can't be used.

Riding Boots: Can be tried on the carpet and can be returned for an exchange or refund. Used boots with mud or wrinkles are destroyed and no refund will be issued. Any damage to the boot box will incur a 20 percent restocking fee.

Saddles and Harness Sets: American made saddles will have a $50.00 restocking fee. All other saddles and harness sets returned for a refund will have a $20 restocking fee applied to the refund. Other items purchased through our website returned without packing materials and tags will be charged a 20% restocking fee. You can return items for a store credit and the restocking fee will be waived.

*There are no returns on ANY Courbette saddles.