PAYMENTS

What forms of payment do you accept?

All major credit cards (Visa, MasterCard, and American Express, cashier's checks, money orders, and personal checks. All personal checks are held for approx 10 days before sending. There will be a $20.00 fee for all returned checks. We do not accept personal checks from outside of the United States.

TRANSIT TIME

When can I expect my merchandise to arrive?

Within 2 weeks of receiving payment. Rushed delivery (Next Day Air/Second Day Air) is available at the expense of the buyer. We ship all orders by DHL only.

COMBINED SHIPPING

Can I save on combined shipping if I buy several items?

Our shipping cost have been averaged out over thousands of orders and for on-line ordering convenience we now base shipping cost on the total purchase amount of your order. This allows us to keep our shipping and handling cost down and provides quick online shipping calculations for each customer order.

RETURNS/EXCHANGES

How do I exchange/return?

See our complete return/exchange policy. To return or exchange an item you must complete our “contact us” on-line form to obtain a return authorization number. This is very important. You must include all of your information regarding the purchase so we can correctly and promptly complete your return. All of our products can be returned unused within 7 days of receiving it for a complete refund excluding shipping charges. There will be a 20% restocking fee for all returned saddles and for all other items returned without the original packing.

NEW MERCHANDISE ONLY

Have these products been used?

All of our merchandise are brand new, never been used.

SATISFACTION GUARANTEED

Your Complete Satisfaction is Guaranteed. If for some reason you are not satisfied with one of our products you can return unused merchandise back within seven days with prior approval for a full return, minus shipping.

Thank you for shopping at Tack-Wholesale.com.